Shipping Policy
Welcome to refulgentlighting.com. We are committed to providing a smooth and reliable delivery experience for all our customers. Whether you’re ordering your favorite New England Patriots gear for game day or a collectible for your home, our goal is to ensure that your order arrives safely and on time. Please review our shipping policy carefully to understand how we process, package, and deliver your items.
Order Processing
All orders placed through refulgentlighting.com are processed during regular business days, excluding weekends and public holidays.Once your order has been processed and shipped, you will receive an email confirmation with tracking information so you can follow your package’s journey.
Please note that during busy shopping periods, such as holidays or special promotions, processing times may take slightly longer. We appreciate your patience and understanding as we work to fulfill your order as quickly as possible.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, the size, weight, and number of items in your order, as well as the selected shipping method. Occasionally, Refulgent Lighting may offer free shipping promotions for qualifying orders. Please check the website for any current offers before completing your purchase.
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking link. You can use this link to monitor the delivery status of your package. Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation email.
If you have not received your tracking number or if you experience issues tracking your order, please contact our support team for assistance.
International Shipping and Customs
Refulgent Lighting proudly serves Patriots fans worldwide. International orders are subject to customs fees, import duties, taxes, and other charges imposed by the destination country. These fees are the responsibility of the customer and are not included in the product price or shipping cost.
Customs policies vary by country; therefore, we recommend checking your local customs office for detailed information before placing an order. Refulgent Lighting is not responsible for any delays caused by customs clearance procedures.
Lost or Delayed Packages
While we work closely with reliable shipping carriers, occasional delays or lost packages can occur. If your order has not arrived within the expected delivery time, please contact us with your order number and tracking details. We will investigate the issue with the shipping carrier and do our best to resolve it promptly.
Incorrect Shipping Information
Please double-check your shipping details before completing your order. Refulgent Lighting is not responsible for packages shipped to incorrect addresses provided by the customer. If you realize there is an error in your shipping address, contact us immediately. While we will make every effort to correct the issue, changes cannot always be guaranteed once the order has entered processing.
Damaged Shipments
If your order arrives damaged, please notify us within 7 days of receiving the package. We may request photos of the damage to assist with our claim and offer a replacement or refund as appropriate.
At refulgentlighting.com, we value every customer and take pride in delivering official Patriots Store products with care and efficiency. Our mission is to make sure that every fan enjoys a seamless shopping and delivery experience from start to finish.
Thank you for shopping with Refulgent Lighting — where team pride meets top-quality service.